Returns & Exchanges

We want you to love your Flower Hour Mahj pieces.

Returns

Tile sets may be returned within 10 days of delivery provided the original shrink wrap remains fully intact and the set is unopened, unused, and in pristine condition.

Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Opened Items

Because our tile sets are produced in limited quantities and finished through a detailed hand-painted process, we are unable to accept returns once the shrink wrap has been opened.

This helps ensure every customer receives a pristine, untouched set.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at flowerhourmahj@gmail.com.

Please include:

* Your order number

* Photos of the item and packaging

* A brief description of the issue

We’ll do our best to make it right.

Pre-Orders

  • Expected to ship November 2026.

  • Complimentary U.S. shipping included.

  • Pre-order reservations may be canceled for a full refund through June 13, 2026. After June 13, pre-order reservations become non-refundable as production planning and manufacturing commitments begin.

  • Pre-orders will close once production capacity is reached.

  • Once delivered, orders are subject to the Flower Hour Mahj Return Policy.

  • Please review our full Pre-Order Policy for additional details.